Most software engineers don't realize that an outage is more than keeping the TTR low (yes, TTR is very important); it's also about managing the expectations of your customers.
Do you follow Agile processes like Scrum, Kanban or XP... and yet struggling to deliver on time, under budget and without last-minute heroics? Why aren't these supposedly best practices working for you?
The transition from a developer to a Lead Developer can be a rocky one. Yesterday, you were working as a developer and today, suddenly, you find yourself in the role of the Lead Developer.