Jaime began his career as a molecular biologist, before working at DigitalOcean, Riot, and Shopify, where he launched the engineering communications function. He is an award-nominated writer whose work has focused on the intersection of technology and culture, and has been researching the incident response process in organizations for the past few years. He is an avid lover of dumplings.
Crafting efficient on-call processes
In this panel, we’ll discuss the fundamentals of an effective on-call process - thinking about how to diagnose your current state, iterate and improve, and how to avoid mistakes along the way.
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