Camille Acey is a customer experience leader in the tech industry and co-creator of the Support Night School podcast, a six-part primer for people looking to start or develop careers in technical customer care. In her work, she nurtures teams, advocates for users and customers, builds partnerships, and shares hard-earned wisdom as a speaker at conferences around the world.
In the past, Camille has been a CX leader at Boundless (acquired by Planet), Clubhouse Software, and Nylas. She is currently Global Head of Customer Experience at Humio, which became a CrowdStrike company in March 2021.
Don't squander your inheritance: expert advice for taking over existing teams
Camille Acey and Stacy Justino talk us through their experiences, challenges, and best practices as well as sharing the strategies and resources they used in the cases where they had to "turn the ship around".
Cultivating an intentional engineering culture
What can your organization collectively do to reach its goals?
Making developers on support work for everyone
Oftentimes, the choice for a smaller startup is between hiring no one for technical support and just letting the developers/founders field all questions or hiring a support person and expecting them to handle it all (while that poor support person sits alone, feeling dreadfully concerned about “bothering the developers”).
