Stacy Justino is the Director of Customer Happiness at Wistia, and has been running their support team for over 4 years. She’s worked her way through the support ranks and has a deep understanding of how to help her customers not just succeed, but excel. She also serves as a career coach for “job jumpers” as part of Double Jump Enterprises.
Don't squander your inheritance: expert advice for taking over existing teams
Camille Acey and Stacy Justino talk us through their experiences, challenges, and best practices as well as sharing the strategies and resources they used in the cases where they had to "turn the ship around".
