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Why operations matter

In this talk, James will discuss why operations and operations engineering are the secret to true, sustained scale, and how Cash App came to be more honest about the road ahead.

By James Wanga

James Wanga LeadingEng San Francisco 2022

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December 06, 2022
View speaker slides

Conventional wisdom tells us that all it takes to successfully grow a company is product market fit. If that’s the case, however, then why do so many companies fail after crossing that milestone? In this talk we discuss why operations and operations engineering are the secret to true, sustained scale and how we at Cash App came to be more honest about the road ahead by developing a vision that told the truth about how large companies thrive from within.

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