Video
Difficult listening and having difficult conversations
As leaders, we talk often about offering good feedback and direction, but we often fail at its deceptively difficult counterpart—the craft of listening. How can you better understand the underpinnings and science of a listening practice applied specifically to difficult situations—in which you have little opportunity to control the context—and build better skills for comprehensive, empathetic listening?
In this session, we will discuss tactics for supporting safe and open one-on-one spaces for listening and understanding constructively.