You’re probably used to avoiding incidents at all costs, but they are actually the most effective tool you have to handle reactive work when things go wrong. In this talk, Martha Lambert looks at how to reframe incidents and use them to your advantage to make customers happier.
Hywel Carver asks, are you being asked to do more with less? Are hiring ambitions lower than they were a couple of years ago? Are you finding it slow and painful to adopt new technologies? If the answer to any of these questions is yes, this talk is for you.
Navigating the challenges of going from a boom time to a downturn is demanding, especially if this is your first time as a manager experiencing this sort of environment.