When using tens or hundreds of microservices to provide an application's critical functionality, diagnosing what interaction between components is causing an outage can be challenging. Engineers spend a lot of time building dashboards to improve monitoring but still spend a lot of time trying to figure out what’s going on and how to fix it when they get paged. Building more dashboards isn’t the solution; you need a new set of strategies to understand your systems. Learn from Liz's experience working with companies large and small introducing better observability practices to developers and operators.