The Post Office Scandal: what we can learn from its process and human failures

The story of the Post Office scandal not only serves as a warning about tech failure, but also as a reminder of the real-world significance of the software we build.

Against the backdrop of a system that failed with heartbreaking real-world consequences, Hywel’s talk will examine the micro-decisions that lead to bad and dangerous software practices (e.g. remote access to production), and what you can do about them if you’re not the key decision maker. 

He will then explore how dev team culture can lead to the types of process that make complex systems fail, and what you can do to recognise the red flags and course-correct.