Irving is Director of Customer Engineering at Honeycomb. He’s been doing ops stuff and/or helping his fellow ops people live better lives for the past 24 years, the past 7 of those in Customer Success roles. Prior to joining Honeycomb in 2019, he was the first Customer Success Engineer and later Principal Customer Architect at Chef software during a 6 year tenure.
Using SLOs to align business and engineering goals
What are SLOs and how can they provide a common language?
