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Managing unexpected work requests when your team is busy

How to handle disruptions to your team’s workflow
November 01, 2021

Getting unexpected work requests when your team is already very busy can feel like a huge inconvenience and stressor.

Let’s say you have a team who is busy executing. You understand the high-level priorities, and you believe the things you’re working on are important. Your work is aligned with the strategic goals of your organization, your plan has been signed off on, and all the priorities have been vetted.

Then, suddenly, a new request comes in. It could be from your manager, your product manager, or another team. And it doesn’t seem to line up with the important things your team is doing.

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