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Better Incident Management to Reduce MTTR

A skilled Incident Commander can improve time to resolution and reduce everyone's stress.

Speakers: Beth Long

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January 27, 2021

A skilled Incident Commander can improve time to resolution and reduce everyone’s stress. An IC needs more than technical savvy to excel in this challenging role. We’ll explore how to build strong incident management skills in individuals and how we’ve developed organizational processes to drive down MTTR and make both our customers and our engineers happier.

 

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