26 mins
You have 0 further articles remaining this month. Join LeadDev.com for free to read unlimited articles.

Most software engineers don't realize that an outage is more than keeping the TTR low (yes, TTR is very important); it's also about managing the expectations of your customers. After all, your customers don't care about five-nines reliability; they care about five-nines customer service.

The best engineers are focused on making the lives of their customers better. They have inner peace; they are mindful, self-aware and don't indulge in mindless work. They take steps --without being asked-- to prevent a defect from ever reaching production again. "DevOps" --despite all the buzz-- is table stakes these days; the strategic differentiator is how obsessed you are with your customers.

Come find out how the right mindset, soft skills & inner peace can help you become a better engineer - one your customers actually love.