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Unique engineering research
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June 28–29, 2027
September 15–16, 2026
November 9–10, 2026
That's a lot.
We've been here before.
AI has increased the strain on already stretched maintainers.
Quantifying the engineering cost of customer support.
How to overcome the scalability ceiling.
Using the Reverse Conway Method.
You can't wake up an agent at 3am.
Bigger is not always better.
Leveraging your power users.
Is it better to keep your concerns to yourself?