Bottom up org change and evolution

It's expected for the structure of your teams and organization to change as you grow.

Speakers: Sebastian Duque

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February 13, 2025

It’s expected for the structure of your teams and organization to change as you grow. This is also true for the processes and communication channels you need in place so that everyone remains highly effective. What works well for a team of ten engineers falls short once you have thirty. You adapt and then feel some friction again when you get to a hundred. Rinse and repeat. At Intercom we’ve iterated and been through this process a few times having grown engineering from one team of four engineers sitting together in the same room to 160 people in 30 teams across three countries and two time-zones.