New York

October 15–17, 2025

Berlin

November 3–4, 2025

London

June 2–3, 2026

Are you ready for the next generation of incidents?

Incident response was never easy. AI is about to make it harder.

Chris Bell, Bobby Craig, Mallika Rao, Arjit Srivastava and Najla Elmachtoub

Date & time

17:00

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As AI experimentation and adoption accelerate, incidents as we know them are changing. Novel systems bring novel risks, as well as an increased volume of issues that demand attention. Protecting time, revenue, and team wellbeing comes down to organizations’ ability to transform incident culture alongside technology – but how can leaders achieve this with the ground constantly shifting below their feet?

This panel discussion will explore how forward-thinking teams are reimagining incident response in the age of AI, their tools and strategies for wresting back control, and how to keep a cool head with the old playbook no longer applies.

Register now to learn:

  • Understand AI’s impact on the scale and complexity of incidents today
  • Practices for future-proofing your incident response strategy
  • How to navigate uncertainty and lead teams with confidence through unfamiliar incidents

panelists:

Chris Bell LeadDev

Chris Bell

Principal Solutions Architect
PagerDuty

Arjit Srivastava

Engineering Manager
Delivery Hero

Bobby Craig

Staff Software Engineer
Mailchimp
Mallika Rao

Mallika Rao

Engineering Manager
Netflix

Moderator:

Najla Elmachtoub

Director of Engineering
Delivery Hero