Customers are now demanding faster and more reliable products, and user experience (UX) failures are broadcast on social media for the world to see. In order to keep up, DevOps teams in engineering orgs of all sizes are under pressure to meet these expectations via more automation, faster fixes, and tighter feedback loops.
In this Deep Dive, we discuss the important role DevOps can play in creating a great user experience. We focus on how engineers can use data to better understand and predict user needs, and practical ways to fold UX practices into an existing DevOps culture.
The relationship between observability, OpenTelemetry and UX
In this article, Stephane Estevez, Observability Specialist at Splunk, talks us through the most effective cloud native observability approach to adopt to ensure a positive user experience.
For developers these days, user experience is as much about being proactive as reactive.
Your users expect a seamless digital experience - and it's easier to provide than you might think.
Running human-focused postmortems
DevOps teams can't begin to understand why the humans that use their products behave the way they do, without first applying the same thinking to themselves. Randall Koutnik explores why we should be studying how engineers respond to incidents.