Are we building engineering platforms using the right metrics?

Despite the excitement in the industry for Engineering Platforms, the truth is that they are often created without a strong product vision, and they end up being either not fully adopted or, worse, negatively affect the organisation’s throughput.

While the concept of “Platform as a Product” is more well-known nowadays, most leaders are left with little clarity on how to apply product thinking to their platforms and what metrics to use to drive their evolution. I’ll share the HEAT metrics we created while working at Babylon, how they helped us create a successful Platform Product, what essential product decisions you need to make to help other teams strive and how they fit with other engineering metrics like DORA.