Oftentimes, the choice for a smaller startup is between hiring no one for technical support and just letting the developers/founders field all questions or hiring a support person and expecting them to handle it all (while that poor support person sits alone, feeling dreadfully concerned about “bothering the developers”). Using her Medium post, “Eyes Wide Widened: My ‘Evolving View’ of Developers on Support” as a starting point, Clubhouse’s Customer Success Lead, Camille Acey will talk about how to implement a “Some Hands Support” system (as opposed to an “All Hands” system) so that Support can leverage some of the developers on the team, some of the time. She will also cover strategies for creating and iterating on a process and selecting the right “collaborators” from the developer team so that the experience benefits the users, the product, and the organization.
Making developers on support work for everyone
Team

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How to run awesome tech internships!

Creating effective engineering internships

How to hold career path conversations with developers

Revitalizing a cross-functional product organization


Intersectional & Inclusive Standards for Developers

Navigating engineering team friction

Building and scaling distributed teams

Bootstrapping inclusion in engineering organisations

Creating learning workshops for developers
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Improving your feedback loop on engineering teams

Rethinking the Developer Career Path

The Inclusive Leader: Tips for Developing Diverse Engineering Teams
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How to mentor Junior Engineers

Running An Effective Mobile Engineering Team

Building and Scaling a Distributed and Inclusive Team

Growing an engineering organization with effective DevOps

Lending privilege as engineering leaders

Finding the right ingredients for the perfect engineering team

How to succeed at hiring without really trying

Feedback models for engineering teams

The positives and negatives of networks and tech hiring

How not to burn out your monitoring team

Dealing with culture divides on distributed teams
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Cloning yourself isn't an option

Building happier engineering teams

12 steps to becoming a better engineering interviewer

CONTENT SPONSORED by KARAT
Learnings from 'Designing efficient, equitable hiring processes'

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