New York

October 15–17, 2025

Berlin

November 3–4, 2025

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Contributor
Elliot Sanchez
Contributor
Jon Thornton
Contributor
Carol Lee
Article
Keep your digital ops thriving through 2023 uncertainty
Automation and closer collaboration with customer service teams can help your organization absorb any new shocks 2023 brings.
Video
Leading with vulnerability: A practical guide
Christina Chan shares her personal journey with vulnerability, as she learned to reframe her discomfort as opportunities for growth and eventually find the courage to be vulnerable.
Video
Building koi pond: simulating millions of slack clients
Join Maude Lemaire for a roller coaster ride of a story and a thrilling live demo of what Slack's load testing systems can do!
Video
Say no to burnout and stand up for yourself
Krys Flores reminds us of how to keep yourself in focus while still delivering value. Krys also includes examples of how you can bring yourself back to a place of focus when you feel your organization is trying its best to have you do-all-the-things.
Video
How to complain positively
Josh Goldberg, a serial complainer with a catchy smile, will walk you through the steps he takes to make sure his complaining is heard and felt without causing pain.
Video
Building effective relationships
Mike McQuaid discusses the three types of relationships critical to cultivate: mentor, mentee and peer, how to decide which relationships to invest in vs move on from, how to use these relationships to improve your career, your success and work and build up everyone surrounding you and how to still do this when remote or timezone separated from your coworkers.
Video
Embedding on teams as a staff+ individual contributor
Shweta Bhandare shares her learnings with the process of embedding broken down into stages. For each stage, she will describe the focus areas, key relationships to build and nurture, outcomes to anticipate and finally how to unembed, making the team self-sufficient and self-confident in their ability to deliver.