We’re looking for a people-focussed and detail-oriented Customer & Community Experience Executive to work in our growing and talented team at LeadDev.

LeadDev is the home for software engineering leadership, providing the leaders of the technology industry with a variety of content which empowers them to build high-performing teams. This includes insightful articles, panel discussions, roundtables, and both virtual and in-person conferences and events.

As Customer & Community Experience Executive, you will be responsible for delivering best in class customer service and experience through management of the customer inbox,  social media channels and be the voice of LeadDev to new and existing customers. The ideal candidate will exercise exceptional attention to detail and an ability to multitask. This role is heavily people facing, having daily contact with external customers, community members and contributors and will be expected to represent and champion our brand and uphold our reputation at all times.

Reporting to the Head of Operations and working closely with events, finance, sales and marketing teams, the Customer & Community Experience Executive plays an important part in shaping the LeadDev experience and championing customer success and excellence throughout the organization.

We are looking for a highly organized and self-motivated individual with strong planning, prioritization, and time management skills. You will be able to work under pressure and multi-task quickly and efficiently, all while maintaining a meticulous level of attention to detail and upholding the highest customer service standards.

You will be joining LeadDev at an incredibly exciting time, with opportunities to learn new skills and progress your career within a fast-growing, high-performing, and supportive team.

Key Responsibilities

Customer Service:

  • Respond to enquiries and keep customers informed by email, live chat and social media channels
  • Dealing with a wide range of queries, issues and feedback from our current and potential community and customer base
  • Bringing delight to the LeadDev community and customers
  • Passing on insights & feedback to the wider team to turn those into strategic actions for the future of the business
  • Proactively working to improve our customer and community experience through new processes and tools
  • Timely and meticulous Ticketing and invoice processing

Team Assistance:

  • Organization of monthly team days in central London
  • Event and Content website updates

Skills & Knowledge

  • Strong interpersonal, relationship management and communication skills
  • Meticulous attention to detail
  • Effective independent worker and a helpful and thoughtful team player
  • Highly organized with strong planning, prioritizing and time management skills
  • Ability to work under pressure and multi-task quickly and efficiently
  • Must be able to build strong rapport and relationships with external clients, contributors and community members
  • Customer service focused 
  • Computer and numerical literacy with experience using Mac OS and G-suite is desirable
  • Working knowledge of customer relationship management (CRM) tools is a bonus

This is a full-time position, which can be performed remotely from anywhere within the United Kingdom, with the expectation of attending twice-monthly team meetings in London. LeadDev is an equal opportunities employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

You'll find more about LeadDev and what it's like working in the team and details of our benefits package at LeadDev.com/careers.
If you would like to apply please send your CV and a short cover letter by November 6 to [email protected]