Vanessa is a Solutions Engineer at Jeli helping companies make the most of their incidents. In 2021 she co-authored Howie: The Post-Incident Guide, an in-depth explanation for how tech organizations can learn from incidents. Previously, she led Resilience Engineering at Enova where she focused on their Production Incident process, learning from incidents, and leading the on-call rotation of Incident Commanders.
She has led the Chicago Women in Technology Conference and is an active member of the Learning From Incidents community. She is passionate about continuous improvement, getting teams to talk to each other, and Diversity and Inclusion in Tech.
There’s no “I” in learning from incidents.
In this talk, Vanessa walks you through the different stages of a Post-Incident Process and explains how to get folks from different parts of your org involved.
Effective methods for developing peers and levelling up your mentorship skills
Coaching and mentoring play a crucial role in developing your peers' potential
