Let’s be honest: on-call can really, really suck. Getting woken up at 2am, fumbling around in the dark trying not to wake up a loved one to grab your laptop, only to find that it’s not a big deal and it can wait until the morning.
Is that better or worse than having to be up half the night fixing an issue? Having an on-call rota is an integral part of providing a service that is available 24/7, so many of us are either on a rota, or responsible for running one. It’s fundamentally stressful: as the person on-call you’re responsible for debugging and resolving a wide variety of issues, often relating to things that you rarely touch in your day-to-day. There’s also a significant personal cost: not only the 2am wake-ups but the ‘bringing a laptop to the gym’ too. In this talk, we’ll discuss how to build a compassionate on-call rota, and how that can help build sustainable and high performing teams.